Global CRM Software Market to Surpass US$144 Billion by 2030, Fueled by AI and Cloud Adoption
Industry Experts, Inc. published a new market research report, "Customer Relationship Management (CRM) Software - A Global Market Overview ," projecting that worldwide CRM revenues will more than double from US$62 billion in 2024 to US$144 billion by 2030, registering a compound annual growth rate of 15.1% during the 2024-2030 forecast period. Rapid infusion of artificial intelligence into CRM workflows, enabling generative content creation, predictive lead scoring and next-best-action recommendations, is the most disruptive force reshaping the market. At the same time, widespread cloud deployment now accounts for over 60.2% of revenues, reflecting buyer preference for scalable, subscription-based platforms. Vertical-specific solutions with preconfigured regulatory workflows are further expanding adoption across sectors such as BFSI, healthcare and retail. "This comprehensive market research report on the Customer Relationship Management (CRM) market deliv...