Global Knowledge Process Outsourcing Market to Surpass US$157.5 Billion by 2030, Fueled by AI-Led Transformation and Vertical Specialization

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Industry Experts, Inc. published a new market research report, "Global Knowledge Process Outsourcing (KPO) Services Market: Delivery Models, Service Types, Company Types and Industry Sectors", projecting that worldwide KPO services revenues will rise from US$63.7 billion in 2024 to US$157.5 billion by 2030, registering a compound annual growth rate of 16.3% during the 2024 to 2030 forecast period.

Enterprises' shift toward intelligence-led operations is driving demand for high-value outsourcing functions such as financial analytics, legal research and healthcare intelligence. Integration of advanced analytics, automation and generative AI is streamlining decision-support and research workflows, while verticalized, outcome-based engagement models and hybrid delivery strategies, combining offshore, nearshore and onshore centers, are redefining client expectations around consultative services, real-time insights and pricing flexibility.

This in-depth market research report delivers a forward-looking industry analysis, identifies key growth drivers and constraints, and includes a detailed sector-level SWOT assessment. It outlines actionable market-entry strategies, evaluates competitive dynamics through Porter's Five Forces and PESTEL frameworks, and benchmarks major providers' positions. Brief company profiles map each player's delivery footprints and service-line specializations within the global KPO ecosystem.

North America leads with US$25.2 billion in 2024, reflecting strong demand for regulatory compliance, M&A due diligence and IP management services. Asia Pacific is the fastest growing region at a 21.3% CAGR through 2030, fueled by cost-efficient talent pools and rapid adoption of AI-enhanced research in India, the Philippines, Vietnam and Malaysia. Europe follows with nearshoring gains driven by GDPR-compliant offerings and specialist services in ESG reporting and legal compliance. South America and Middle East & Africa are expanding through strategic partnerships and investments in local delivery centers.

Segment analysis examines delivery models, service types, company types and industry sectors. Offshore delivery held the largest share at 70.4% in 2024, while nearshore is the fastest growing model at a 19.4% CAGR. Analytics & market research led service types at 37.4%, with legal process outsourcing the fastest rising at a 21.3% CAGR. Large enterprises accounted for 64% of demand, as SMEs grow at an 18.1% CAGR with modular, cloud-native KPO offerings. In industry sectors, BFSI remains the largest vertical at 28.4%, while IT & telecom is the fastest growing at a 19.8% CAGR, followed by healthcare and life sciences.

Competitive analysis profiles more than 20 key players, including Genpact, EXL Service, WNS (Holdings) and Cognizant Technology Solutions, highlighting their service innovations and global delivery expansions. The KPO services market analysis spans five major regions: North America, Europe, Asia Pacific, South America and Middle East & Africa and covers four segmentation categories: delivery model, service type, company type and industry sector. Historical data cover 2021 to 2023, with 2024 as the base year and forecasts through 2030. Country-level chapters provide insights across 29 independent markets.

About Industry Experts, Inc
Industry Experts, Inc., ranks among the leading market research providers globally. The company's off-the-shelf and customized business intelligence reports offer strategic insights and valuable guidance to enable various stakeholders such as corporate strategists, analysts, researchers and startups in obtaining crisp and unbiased current and future market data. For more information, contact us on +1-320-497-3787 or visit https://industry-experts.com/

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